Dell fall down again
Had a conference call planned today with a Dell boffin and our external support people to discuss firmware and all stuff EqualLogic. Unfortunately said boffin was OOO but no one thought to mention this until we had been waiting on the phone for 10 minutes and then emailed our Dell contact (who was on paternity leave).
Rescheduled for Monday but once again Dell fall over on simple Customer Service.
We have about 30 or 40 companies we deal with, either support or development and to be honest there are only three that I feel are actually any good. One is called PDQ which we have hardware support with for our servers and printers, they are efficient and always follow up any deliveries to check they have arrived and for generally leave you with that nice warm glow of feeling wanted, we also have always dealt with the same people which makes a huge difference. Second we have Voyager our networking people, the account mangers are salesmen and can be irritating but they have a diamond in there that is their technical guru who know absolutely everything Cisco and networking. The other is SCC who supply our HP hardware, they work off a fixed price lists as part of a global agreement but are efficient, don't change around very often (3 contacts in 10 years) and are good at nailing technical stuff with HP servers.
The rest generally make our life difficult, try to rip us off, don't care about us, don't actually know what they are talking about (over paid consultants that know enough but don't have the real deep knowledge of their subject) or just leave us with a feeling of being unloved.
Some of our poorer companies are Symantec (seem to promise a lot and never deliver and have no idea about our licenses despite us sorting it out every year), BlueSource (do our Symantec support, promise you the gourmet meal but deliver yesterday's fish and chips reheated, they have a couple of guy that know their stuff, but once you have paid they are no longer available and all you get is the office junior), Microsoft (even they don't understand their licensing terms) and Dell.
There is a whole heap of others that wind me up endlessly with their inept development processes, overly complicated designs and ridiculous hardware requirements, if only I was in position to dump the lot of them, but once you buy in, it very difficult to get your data back and move it to another system. They have you by the short and curlies. They know it, you know it. You can jump and stamp your feet as much as you want but at then end of the day you are stuck with them and any threats are just empty balloons laying sodden and pathetic in the middle of the moor of hopelessness.
Rescheduled for Monday but once again Dell fall over on simple Customer Service.
We have about 30 or 40 companies we deal with, either support or development and to be honest there are only three that I feel are actually any good. One is called PDQ which we have hardware support with for our servers and printers, they are efficient and always follow up any deliveries to check they have arrived and for generally leave you with that nice warm glow of feeling wanted, we also have always dealt with the same people which makes a huge difference. Second we have Voyager our networking people, the account mangers are salesmen and can be irritating but they have a diamond in there that is their technical guru who know absolutely everything Cisco and networking. The other is SCC who supply our HP hardware, they work off a fixed price lists as part of a global agreement but are efficient, don't change around very often (3 contacts in 10 years) and are good at nailing technical stuff with HP servers.
The rest generally make our life difficult, try to rip us off, don't care about us, don't actually know what they are talking about (over paid consultants that know enough but don't have the real deep knowledge of their subject) or just leave us with a feeling of being unloved.
Some of our poorer companies are Symantec (seem to promise a lot and never deliver and have no idea about our licenses despite us sorting it out every year), BlueSource (do our Symantec support, promise you the gourmet meal but deliver yesterday's fish and chips reheated, they have a couple of guy that know their stuff, but once you have paid they are no longer available and all you get is the office junior), Microsoft (even they don't understand their licensing terms) and Dell.
There is a whole heap of others that wind me up endlessly with their inept development processes, overly complicated designs and ridiculous hardware requirements, if only I was in position to dump the lot of them, but once you buy in, it very difficult to get your data back and move it to another system. They have you by the short and curlies. They know it, you know it. You can jump and stamp your feet as much as you want but at then end of the day you are stuck with them and any threats are just empty balloons laying sodden and pathetic in the middle of the moor of hopelessness.
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