Dell fall down again
Had a conference call planned today with a Dell boffin and our external support people to discuss firmware and all stuff EqualLogic. Unfortunately said boffin was OOO but no one thought to mention this until we had been waiting on the phone for 10 minutes and then emailed our Dell contact (who was on paternity leave). Rescheduled for Monday but once again Dell fall over on simple Customer Service. We have about 30 or 40 companies we deal with, either support or development and to be honest there are only three that I feel are actually any good. One is called PDQ which we have hardware support with for our servers and printers, they are efficient and always follow up any deliveries to check they have arrived and for generally leave you with that nice warm glow of feeling wanted, we also have always dealt with the same people which makes a huge difference. Second we have Voyager our networking people, the account mangers are salesmen and can be irritating but they have a diamond in t...